Privacy Policy

This policy governs the data gathered by or supplied to this website [freakmusic.co.uk] and outlines the obligations & requirements of the users, the website and website owners [Freak Marketing Limited].

For the purposes of the Data Protection Act 1998 and EU General Data Protection Regulation (GDPR), the data controller, in relation to data gathered via this website the site owner.

This policy may be amended or added to as and where necessary. We, the website owners, pledge to observe our lawful obligations in relation to the storage and processing of personal data held by us and will remain within the confines otherwise agreed by you.

Information we may collect

In order to process any enquiry or booking we must collect personal data from you. The personal data we collect may include names, addresses and contact details. Non-anonymised personal data will only be passed to relevant parties where necessary to achieve the objective in hand. Information may also be provided to government / public authorities as required by law.

Non-personal anonymised data relating to the usage of this website may also be collected via third party analytics services and used to better understand the user journey through our site and help us improve the way in which we communicate information to users. This data does not enable us to identify individual users personally.

Payment details

Payments towards bookings, taken online or over the telephone, are taken via a secure external payment gateway service [operated by Stripe Inc.]. No sensitive payment details are ever stored within the site itself. Stripe Inc. are a world leading payment gateway service with secure PCI compliant servers. You can read the Terms of Service associated with the Stripe Checkout here - https://stripe.com/gb/checkout/legal

Cookies

Cookies are short text files, saved within a user's browser, that may contain data relating to a user's session (visit) and their interactions and usage of the website. 1st party cookies are cookies set by the website you are visiting and typically relate to essential functionality. 3rd party cookies relate to cookies set by external services that typically relate to the tracking of site traffic and user engagement.

This website uses 1st party cookies for a variety of purposes including the provision of essential functional aspects of the site, such as the ability to note your favourite acts or recently viewed act profiles. A small number of 3rd party cookies may also used by non-essential services, where consent has been granted, to enable us to gain a greater insight into user interaction within our site via analytics services and to help us market our content effectively via external platforms.

Cookie usage and data sharing consent

In compliance with GDPR, this site asks users for consent via a 'consent banner' prior to the use of non-essential cookies or tracking software that may result in the collection or transfer of user data to an external 3rd party. By clicking 'Accept' within the consent banner or "Enable Consent" below, you are agreeing to our use of non-essential cookies and 3rd party software that may make use of personal data, such as a user's IP address, and that may in some instances process that data outwith the EEA.

If you no longer see the consent banner loading or the button below reads "Revoke Consent" this means you have previously chosen to accept our use of cookies and our sharing of user data with 3rd party services. Clicking that button will toggle your consent choice. Should you choose not to 'accept' or to 'revoke' consent, we will endeavour not to load non-essential 3rd party software that gathers user data without consent.

Essential Site Functionality - Several key site elements (such as the favourites, enquiry and quote process) require the use of cookies to function. GDPR allows for this type of essential cookie and data to be used without consent. These essential services include Reviews.io (Reviews) and Cloudflare (asset caching and DNS firewall).

Google Services - Services such as Google Tag Manager, Google Analytics, and Google Tag are loaded pre-consent using a GDPR-compliant 'consent mode'. This ensures that no non-GDPR-compliant data is shared with these services before gaining user consent.

Marketing services - With the user's consent, this site may also load software that may pass user data to external services we use, such as Facebook. These services may use user data to track engagement and enable us to market our services more effectively. Where consent is granted, Google services are also able to collect, process and store additional user data in line with their ad_storage, ad_user_data, ad_personalization, and analytics_storage consent modes. More info on Google's consent modes can be read on Google here.

3rd Party Content - Our act profile pages, among others, may contain YouTube videos. Interaction with this type of embedded media player may result in that service providers use of cookies and the transfer of user data. Where possible we will endeavour to load this type of content within a privacy mode if one is available, however, we have no control over those external platforms or the ways in which they collect and process data.

Contact & Communication

Users providing their personal details via this site are agreeing to the processing of their data to achieve the stated goal or purpose of their contact. This may require the sharing of data with external parties where outside services are required to fulfill that objective including but not limited to artists, acts, bands, agents and venues.

This website and its owners may use any information submitted to provide you with further information about the products / services they offer that may be deemed relevant to the purpose of your contact or to assist you in answering any questions or queries you may have submitted.

Your personal information will be retained until such time as it is no longer required or deemed relevant.

Owing to the global nature of the internet infrastructure, the information you provide may be transferred and stored on servers within countries outside the European Economic Area that do not have similar protection in place regarding your personal data and its use as set out in this policy. By submitting your information you consent to these transfers.

Should you wish to submit a freedom of information request or a request to be forgotten, please email [email protected] where your request will be dealt with.

Email Newsletter

This website maintains an email newsletter, powered by MailChimp.com. Subscribers agree to allow the site owners to contact them via any means regarding products and services supplied by this website and this company.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. In compliance with those Laws, subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email sent via an email campaign.

External Links

Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking on external web links listed on a website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or any distress caused by visiting any external links noted within this site.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the privacy policies held by each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Any such tracking is subject to that website's own privacy policy.

Content Disclaimer

Every effort is made to ensure the accuracy of information and photos featured throughout this website, however, due to the bespoke nature of our business, specific details are subject to change. Any price information shown on the website is for guidance only and may not tally with the final cost. Changes to any details may have a significant baring on the 'actual' price. Please contact us for an accurate quote based on your specific requirements.

All bookings are secured via written contracts, agreed by both parties - booking terms can be found here.